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Privacy Policy

This policy relates to Moorhouse Training LTD. The head of Moorhouse is Stephanie Moorhouse


For users in the European Union, we adhere to the Regulation (EU) 2016/679 known as the GDPR. For users in the UK, we adhere to GDPR as enshrined in the date protection act 2018

Personal Information

The personal information we collect from you is limited to what is necessary to enable us to carry out the purposes for which it is collected.

We may collect this by online or paper forms, email, face to face, instant messaging

The data we may collect, store and use can include the following:

  • Name and contact information. We may collect your first and last name, title, job title and company name, email address, postal address, phone number and other similar contact data.

  • Payment information. We collect data necessary to process your payment if you purchase one of our goods or services, such as your payment instrument number (such as a credit card number or bank account number) and the security code associated with your payment instrument.

  • Any personal information which you choose to provide us with in correspondence with you.

  • Photographs, videography

  • Your I.P. address (or Internet Protocol Address). This is a unique address that computing devices such as personal computers, tablets, and smartphones use to identify itself. An I.P. address is analogous to a street address or telephone number and could therefore be used to identify you.


How we use your personal information

Where you have provided your consent, we may use and process your personal information to:

  • Contact you from time to time about things we reasonably think may be of interest to you. Please be assured that we will not spam you and such communications will be aligned to the consent you have given us.


Your right to withdraw consent to processing of personal information

If you have consented to the collection, processing and transfer of your personal information for a specific purpose(s), you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact our Data Protection Officer by email –

As quickly as possible and in any event within 30 days of receiving notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to (unless we have another legitimate basis for doing so in law.

Data Sharing

We will not sell your information to third parties.

We may have to share your data with third parties. We do use other training providers and we need to share your information for registration and certification. If we do, you can expect a similar degree of protection in respect of your personal information to that provided by us. We require third parties to respect the security of your data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.

We may pass your personal information to our third-party service providers. However, when we use third party service providers, we disclose only the personal information that is reasonably necessary to deliver the service.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or re-organisation, or if we’re under a legal duty to disclose or share your personal data in order to comply with or enforce any legal obligation or rights or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will aim to protect your privacy.


How long we keep your information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, this includes our obligation as a learning provider, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

We currently retain the learners’ data for the lifetime of the learner so that the training records or certificates are available to them at any time in the future or if we are required to provide evidence of training in the event of a legal request.


Keeping your information safe

we use appropriate security measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. These measures may include, but are not limited to, a range of organisational safeguards such as staff training, and duties of confidentiality and the following technical safeguards listed below. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach, where we are legally required to do so.


Changes to your personal information

Please let us know if your contact information changes so that we can ensure that our records are accurate and up to date.  You can request that we change your contact details by contacting our Data Protection Officer by email to:

Your Rights in connection with personal information - you have the right to:

You may revoke your consent for processing your data at any time.

You can also exercise the following rights:

  • Request access to your personal data or rectify if when it is inaccurate.

  • Ask for it to be erased when the data is no longer needed for the purposes for which it was collected, for instance.

  • Ask for the processing of your data to be restricted in certain circumstances.

  • Oppose the processing of your data for personal reasons.

  • Request portability of your data in the cases provided for in the regulation.

  • Other rights recognised in the applicable regulation.

Where and how to exercise your rights: write to the controller’s address or email (see section A), stating the reference ‘Personal Data’ and specifying the right you wish to exercise and which personal data these concerns.


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Contact us about anything with regards to our privacy policy

Please contact:

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